Viva Fashions, Return, Exchange & Refund Policy

Effective Date: July 2026
Applicable To: All orders placed on vivafashions.com

Our Commitment

At Viva Fashions, every item is carefully inspected before dispatch to ensure the highest quality. We want every customer to shop with confidence. This policy explains what to do if there is an issue with your order, what qualifies for a return, exchange, or refund, and how long each step takes.

1. Reporting a Problem

If your order arrives damaged, incorrect, or has a genuine quality issue, please contact our support team within 72 hours of delivery. Timely reporting is required for your request to be considered.

2. Return Window

After your request has been approved, the item must be returned within 7 days of delivery. Returned products must be unused, unworn, and in their original condition with all tags and packaging intact.

3. Refund Timeline

Once we receive and inspect the returned item, approved refunds will be processed within 5 to 7 business days. Refunds are issued to the original payment method or as store credit if requested.

4. What Is Covered?

Situation Resolution
Item arrived damaged or defective Exchange, repair, or full refund
Wrong item, size, or color delivered Exchange or full refund
Order arrived incomplete Missing item shipped or partial refund

5. What Is Not Covered?

  • Change of mind after the item has been worn, washed, or altered.
  • Items returned without their original tags or packaging.
  • Unstitched or made-to-order items once cutting or stitching has begun, unless the product is damaged or incorrect.
  • Minor color variations caused by mobile or monitor screen settings.
  • Items purchased during clearance or marked as Final Sale.

Note: We make every effort to display product colors as accurately as possible. However, slight variations may occur due to different screen settings and do not qualify for a return or refund.

6. How to File a Return or Exchange

  1. Contact our support team via WhatsApp or email within 72 hours of receiving your order.
  2. Provide your order number along with clear photos of the issue.
  3. Our support team will review your request and respond within 48 hours.
  4. If approved, return the item within 7 days, or arrange a pickup where available.
  5. After inspection, your exchange, refund, or store credit will be processed within 5 to 7 business days.

7. Non Returnable Categories

For hygiene reasons, innerwear, shapewear, and beauty products cannot be returned or exchanged unless they are received damaged or incorrect. Any product clearly marked as Final Sale is not eligible for return or exchange.

Need Help?

Our customer support team is available Monday to Saturday, 10:00 AM to 7:00 PM (Pakistan Standard Time). You can reach us via WhatsApp or email, and we aim to respond to all inquiries within one business day.

Important: Before publishing this page, replace every mention of WhatsApp or email with your official support WhatsApp number and email address.

Viva Fashions
This policy may be updated from time to time. The version available on vivafashions.com at the time your order is placed will apply.