Refund & Return Policy

Overview
At Viva Fashions, your satisfaction is our priority. Our refund and return policy lasts 30 days from the date of purchase. If more than 30 days have passed, we are unable to offer a full refund or exchange.

Eligibility for Returns
To qualify for a return:

  • The item must be unused and in the same condition in which you received it.

  • It must be in the original packaging.

  • You must provide a receipt or proof of purchase.

Non-Returnable Items
Some items cannot be returned:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials or flammable liquids/gases

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

Partial Refunds
Partial refunds may be granted in the following cases:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Any item not in its original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

  • Check your bank account again.

  • Contact your credit card company; it may take some time before the refund is officially posted.

  • Contact your bank, as processing time may vary.

If you still haven’t received your refund after these steps, please contact us at [support@vivafashions.com].

Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. To request an exchange:

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

  • If the gift was not shipped directly to you, the refund will be issued to the original purchaser.

Shipping Returns

  • Mail your product to: Viva Fashions, [Physical Address]

  • You are responsible for return shipping costs, which are non-refundable.

  • For expensive items, consider using a trackable shipping service or purchasing shipping insurance.

Need Help?
For any questions regarding refunds or returns, contact us at [support@vivafashions.com