Order Cancellation Policy

At Viva Fashions, we aim to process and dispatch all orders as quickly as possible. If you need to cancel your order, please review the following guidelines:

Customer-Initiated Cancellations

  • Customers may request to cancel an order by contacting our Customer Support team as soon as possible after placing the order.
  • Cancellation requests can only be accommodated if the order has not yet entered the processing or shipping stage.
  • Once an order has been processed or dispatched, cancellation requests may no longer be accepted.

Product Changes

If you wish to change the color, size, or product after placing your order, or if you accidentally ordered the wrong item, the existing order must first be canceled (provided it has not yet been processed). After the cancellation is confirmed, you can place a new order with the correct product or specifications.

Cancellation by Viva Fashions

Viva Fashions reserves the right to cancel any order under circumstances including, but not limited to:

  • The product is out of stock or unavailable.
  • Pricing, technical, or system errors are identified.
  • Payment authorization or verification cannot be completed.
  • The order is suspected to be fraudulent or violates our terms.
  • Incorrect or incomplete customer information prevents order fulfillment.

If an order is canceled by Viva Fashions, any eligible payment received will be refunded through the original payment method, subject to the processing time of the respective payment provider.

After Shipment

Orders that have already been shipped cannot be canceled. If your order qualifies, you may request a return or exchange after receiving the item in accordance with our Return & Exchange Policy.

How to Request a Cancellation

You can cancel your order directly from your account on the website, as long as it hasn't yet entered processing. If you run into any issue cancelling online, or the option is no longer available, please contact our Customer Support team as soon as possible with your order number, and we'll do our best to accommodate your request.

Please note: cancellations cannot be guaranteed once an order has started processing, as it may already be packed or with the vendor for dispatch.