Can I modify my order?

Once an order has been confirmed, it cannot be modified. If you need to make changes, please cancel your order (if eligible) and place a new one with the correct details

What if I cancel a prepaid order?

Refunds for prepaid orders will be issued to the original payment method and are typically processed within 7–10 business days. Processing times may vary depending on your bank or payment provider.

Order Delay Policy

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to factors beyond our control, such as vendor availability, high order volumes, traffic, weather conditions, or courier-related issues.

Order Journey

Your order goes through the following steps before delivery

  • Order Confirmed: Your order is received and verified.
  • Order Sent to Vendor: We forward your order to the selected vendor for preparation.
  • Ready for Pickup: Once the order is prepared, our delivery rider is assigned.
  • Picked Up by Rider: The rider collects your order directly from the vendor.
  • Out for Delivery: Your order is on its way to your delivery address.
  • Delivered: Your order is successfully delivered.

Please note that delays at any stage especially during order preparation by the vendor may affect the overall delivery time.

If your order is delayed beyond the estimated delivery time, our Customer Support team will be happy to assist you with an update.

Order Cancellation Due to Delay

In rare cases, an order may be canceled if the vendor is unable to fulfill it because of stock unavailability, operational issues, or other unforeseen circumstances. If a prepaid order is canceled, the refund will be processed according to our Refund Policy.