1. Introduction

Viva Fashions operates as a multi-vendor platform connecting sellers with customers. This policy outlines the requirements and guidelines for registering as a vendor. By registering, you agree to comply with these terms.

2. Eligibility Criteria

• Be at least 18 years of age.
• Have a valid government-issued ID or business registration document.
• Possess a valid bank account for receiving payments.
• Provide accurate contact information, including email and phone number.
• Agree to comply with all applicable laws and regulations.

3. Registration Process

1. Complete the Vendor Registration Form on our website.
2. Submit necessary documents: government ID, business registration certificate (if applicable), and bank account details.
3. Our team will review your application within 5-7 business days.
4. Upon approval, you will receive a confirmation email and your vendor account will be activated.

4. Vendor Responsibilities

• Ensure product listings are accurate (pricing, descriptions, images).
• Maintain inventory and update stock information promptly.
• Fulfill orders in a timely manner and provide tracking details.
• Handle customer queries professionally.
• Comply with Viva Fashions’ Refund & Return Policy.

5. Prohibited Items

• Illegal or prohibited goods.
• Expired or counterfeit products.
• Hazardous or flammable items.
• Products violating intellectual property rights.

6. Payments & Commissions

• Vendors receive payments according to our payment schedule.
• A commission fee per sale will be deducted automatically before payment.
• Vendors are responsible for all taxes applicable to their sales.

7. Account Suspension & Termination

Viva Fashions may suspend or terminate vendor accounts for:

• Violation of this policy or applicable laws.
• Consistent failure to fulfill orders.
• Fraudulent activity or misrepresentation of products.
• Negative customer feedback violating platform standards.

8. Policy Changes

Viva Fashions may update this Vendor Registration Policy at any time. Vendors will be notified via email or platform notifications. Continued use of the platform constitutes acceptance of the updated policy.

9. Contact Information

For questions or assistance regarding vendor registration, contact us at: support@vivafashions.com | Phone: +92 301 2182464